ServiceTitan, Inc. [TTAN] · Equity Underwriting Memo

Financial Model Notes

ServiceTitan [TTAN] — Financial Model Notes

As of 2026-07-29 · all figures $000 unless stated · fiscal year ends January 31

Every number in this file is traced to a primary filing. No third-party financial data was used. FY2026 = the year ended 2026-01-31. FY2027 = the year ending 2027-01-31 (current year).


1. Quarterly revenue build — the four periods that make TTM

The screen's TTM of $1,014,097 is correct and reproduces exactly. Two of the four quarters are not separately tagged in XBRL and must be derived by differencing cumulative year-to-date periods — the step that produces "a TTM that skipped Q4" when done wrong.

Quarter Period Source Revenue
Q2 FY26 2025-05-01 → 2025-07-31 tagged directly (10-Q) 242,123
Q3 FY26 2025-08-01 → 2025-10-31 tagged directly (10-Q) 249,163
Q4 FY26 2025-11-01 → 2026-01-31 derived: FY26 960,965 − 9M 706,978 253,987
Q1 FY27 2026-02-01 → 2026-04-30 tagged directly (10-Q) 268,824
TTM to 2026-04-30 1,014,097

Prior-year TTM (to 2025-04-30) for the YoY comparison, same method: 192,994 + 199,275 + (771,878 − 562,597 = 209,281) + 215,692 = 817,242TTM growth +24.1%.

Modelling note. ServiceTitan is seasonal: "demand for our customers' services tends to increase during the second quarter of our fiscal year, as hot weather in the summer months typically results in higher demand" (10-K). Sequential revenue growth is strongest in fiscal Q2 (May–July). Any quarterly model must carry that seasonality on the usage line especially, since it is directly GTV-linked. Q1→Q2 sequential: FY26 +12.4% (215.7 → 242.1); FY27 guided +5.7% (268.8 → 285.0 mid), which on the demonstrated beat pattern is ~+10.9% (268.8 → 298.0).


2. Income statement — annual, as filed

FY2024 FY2025 FY2026
Revenue $614,341 $771,878 $960,965
Cost of revenue — platform 169,766 202,982 213,544
Cost of revenue — professional services & other 67,945 67,969 73,682
Total cost of revenue 237,711 270,951 287,226
Gross profit 376,630 500,927 673,739
Sales & marketing 219,994 253,349 290,885
Research & development 203,534 263,054 302,589
General & administrative 135,966 214,476 249,470
Total operating expenses 559,494 730,879 842,944
Loss from operations (182,864) (229,952) (169,205)
Net loss n/a (239,094) (159,853)
Diluted EPS n/a $(8.53) $(1.73)

Margins

FY2024 FY2025 FY2026 Q1 FY27 TTM to 2026-04-30
Platform gross margin 73% 77% 78.7%
Prof. services gross margin (110)% (107)% (136.4)%
Total gross margin 61.3% 64.9% 70.1% 72.1% 70.9%
S&M % of revenue 35.8% 32.8% 30.3% 27.2%
R&D % of revenue 33.1% 34.1% 31.5% 32.7%
G&A % of revenue 22.1% 27.8% 26.0% 21.7%
GAAP operating margin (29.8)% (29.8)% (17.6)% (9.6)% (14.3)%
SBC % of revenue n/a 21.2% 20.5% 20.3% 20.5%
Operating margin ex-SBC n/a (8.6)% 2.9% 10.7% 6.2%

Two things a modeller must not miss. (1) R&D as a percentage of revenue went UP in Q1 FY27 (31.5% → 32.7%) while every other line levered — the agentic-AI build. On a cash basis (ex the SBC inside R&D) it grew +18.1% against revenue +24.6%, so leverage is intact, but the GAAP line is the one that hits the DCF. (2) The FY2025 G&A jump (+57.7% on FY2024) is IPO-related and is not a run-rate; using FY2025 as the base for opex growth overstates the FY2026 improvement. The TTM measure in §5 avoids that.


3. Revenue disaggregation — the mix

FY2024 FY2025 FY2026 Q1 FY26 Q1 FY27
Subscription 441,484 565,687 712,292 162,717 202,038
Usage 140,267 173,799 213,126 45,265 58,526
Platform revenue 581,751 739,486 925,418 207,982 260,564
Professional services & other 32,590 32,392 35,547 7,710 8,260
Total revenue 614,341 771,878 960,965 215,692 268,824
Subscription % 71.9% 73.3% 74.1% 75.4% 75.2%
Usage % 22.8% 22.5% 22.2% 21.0% 21.8%
Prof. services % 5.3% 4.2% 3.7% 3.6% 3.1%

Growth: subscription +28.1% / +25.9% / +24.2%; usage +23.9% / +22.6% / +29.3%; total +25.6% / +24.5% / +24.6% (FY25 / FY26 / Q1 FY27).

Usage revenue is recognised NET of interchange (10-Q revenue-recognition note). This is the single most important accounting fact for the margin model — it means the ~22% payments mix carries software-like gross margin, and is why platform gross margin is 78.7% rather than the 55–65% a gross-basis payments hybrid would show. Do not model an interchange cost line; it does not exist in this P&L.

GTV and take rate — the driver layer

FY2025 FY2026 Q1 FY26 Q1 FY27
GTV ($bn) 68.5 82.1 17.7 21.7
GTV growth +19.9% +22% +22.6%
Usage take rate on GTV 0.254% 0.260% 0.256% 0.270%
Revenue growth − GTV growth +4.6pp +2.0pp

Model GTV first, then apply the take rate, then add the subscription build. That ordering matches how the business actually works and makes the exogenous nature of the growth explicit rather than hiding it inside a revenue CAGR assumption.


4. Balance sheet and cash flow

2025-01-31 2025-10-31 2026-01-31 2026-04-30
Cash & equivalents 441,802 493,238 428,769 421,531
Accounts receivable, net 44,469 52,488 55,974 63,361
Contract assets 45,926 54,161 57,777 64,553
Deferred contract costs (current + non-current) 29,712 29,388
Goodwill 845,836 860,250 860,250 860,250
Intangibles, net 176,743 166,889
Total assets 1,745,057 1,747,390
Contract liability (deferred revenue), current 16,803 18,793 18,676 19,036
Total debt 105,087 104,665 0 0
Stockholders' equity 1,454,584 1,504,920 1,525,234 1,560,576

Debt. The ~$107.0m term loan was voluntarily repaid in full in January 2026, immediately before the Second Amendment to the Wells Fargo credit agreement, which raised the revolver from $140m to $250m and extended it to 2031-01-30. $1.5m of unamortised discount/issuance cost was written off to loss on extinguishment. "As of April 30, 2026, no loans were outstanding under the Amended Credit Agreement." Only $0.4m of unsecured letters of credit. Any model carrying debt for TTAN is using a stale balance — this is the second half of the screen's net-cash error.

Cash flow

FY2025 FY2026 Q1 FY26 Q1 FY27
Net cash from operating activities 37,053 110,131 (14,570) (1,565)
Stock-based compensation 163,729 197,115 43,749 54,574
Non-GAAP free cash flow (company measure) (22.3)m (9.6)m

Q1 is seasonally cash-negative (annual bonus and payroll-tax timing); the FY figure is the meaningful one. FY26 operating cash flow of +$110.1m against a GAAP net loss of $(159.9)m is a $270m gap, of which SBC is $197.1m — the accrual quality is favourable, not stretched.

Working-capital quality

FY2025 FY2026 Q1 FY26 Q1 FY27
AR + contract assets 90,395 113,751 93,283 127,914
DSO (combined, on period revenue) 42.7 d 43.2 d 38.5 d 42.3 d
AR allowance 11,963 9,585

Annual DSO is flat. The Q1-on-Q1 +3.8 days is quarter-end timing, not a trend — the annual measure did not move. The allowance fell from $11,963 to $9,585 (17.6% → 13.1% of gross AR) while AR rose; noted as a mild quality drag, immaterial at this scale, and still conservative in absolute terms.


5. Stock-based compensation — modelled separately because it has two distinct components

Q1 FY26 Q1 FY27 FY2025 FY2026
Option & RSU grants 30,678 41,500 148,749 143,497
Co-Founder performance RSUs 13,071 13,074 14,980 53,618
Total SBC 43,749 54,574 163,729 197,115
Total as % of revenue 20.3% 20.3% 21.2% 20.5%
Ex-Co-Founder as % of revenue 14.2% 15.4% 19.3% 14.9%

Q1 FY27 SBC by line: platform COGS $1,620; prof. services COGS $1,473; S&M $6,276; R&D $19,373 (vs $11,010 PY, +75.9%); G&A $25,832 (of which $13,074 is Co-Founder RSUs).

The Co-Founder award, modelled correctly. 6,483,088 performance RSUs granted October 2024 (3,241,544 to each Co-Founder), vesting on VWAP hurdles from $140 to $440, expiring 2034-10-21. Under ASC 718 the market-condition expense is recognised over the derived service period and is not reversed if the hurdle is never met. At $78.40 the lowest hurdle is 78.6% away.

Correct treatment in a model: - P&L: carry the ~$52m/yr charge through the forecast (it is a real GAAP expense and it is running). - Share count: do not include the 6.48m shares below $140. - Above $140: add all 6,483,088 shares. This makes the diluted share count discontinuous at $140 — ~95.4m below, ~101.9m above (before organic dilution). Any target above $140 computed on 95.4m shares is overstated by ~6.4%.

Organic dilution runs ~5%/yr: 90,048,337 shares (2025-01-31) → 94,601,151 (2026-01-31) = +5.06%. Use 5% for the forecast; it is directly observed, not assumed.


6. Non-GAAP bridge, as the company defines it

FY2025 FY2026
GAAP loss from operations (229,952) (169,205)
+ SBC and related employer payroll taxes 150,461 152,361
+ SBC — Co-Founder performance RSUs 14,980 53,618
+ Amortisation of acquired intangible assets 45,925 45,179
+ Restructuring charges 2,496
+ Acquisition-related items 2,183 1,155
+ Loss on operating lease assets 39,149 10,950
Non-GAAP income from operations 25,242 94,058
GAAP operating margin (29.8)% (17.6)%
Non-GAAP operating margin 3.3% 9.8%

Q1 FY27 non-GAAP operating income $40.8m (15.2% margin) vs $16.2m (7.5%) PY. FY27 guide: non-GAAP operating income $142–147m on revenue $1,130–1,140m = 12.6% margin, below the 15.2% already achieved in Q1 — consistent with either reinvestment or the same sandbagging visible on revenue.

Judgement on the add-backs. SBC (both components) is a real economic cost and is included in the terminal margin used in the valuation — I do not adopt the company's non-GAAP margin as a terminal input. Amortisation of acquired intangibles ($45.2m, from the FY2023 Aspire deal) is non-cash and will run off; lease losses ($11.0m, down from $39.1m) are genuinely non-recurring abandoned-office costs. None of the add-backs is aggressive by software-industry standards, and the Co-Founder RSU line is disclosed separately rather than buried in total SBC, which is better practice than most.


7. Guidance record — reproduced in full, because it is the estimate base

Guided at For Revenue guide Non-GAAP op income guide Actual revenue Beat
2025-01-13 Q4 FY25 $199.0–201.0m $3.0–4.0m 209.281 +4.64%
2025-01-13 FY25 $761.6–763.6m $21.4–22.4m 771.878 +1.2%
2025-03-13 Q1 FY26 $207–209m $12–13m 215.692 +3.70%
2025-03-13 FY26 (initial) $895–905m $48–53m 960.965 +6.8%
2025-06-05 Q2 FY26 $228–230m $17–18m 242.123 +5.73%
2025-06-05 FY26 $910–920m $54–59m 960.965 +5.0%
2025-09-04 Q3 FY26 $237–239m $14–15m 249.163 +4.69%
2025-09-04 FY26 $935–940m $74–76m 960.965 +2.5%
2025-12-04 Q4 FY26 $244–246m $16–17m 253.987 +3.67%
2025-12-04 FY26 $951–953m $83–84m 960.965 +0.9%
2026-03-12 Q1 FY27 $255–257m $27–28m 268.824 +5.01%
2026-03-12 FY27 (initial) $1,110–1,120m $128–133m
2026-06-04 Q2 FY27 $284–286m $38–39m
2026-06-04 FY27 (current) $1,130–1,140m $142–147m

Quarterly beat: 6 of 6, mean +4.57%, range +3.67% to +5.73%. Non-GAAP operating income is sandbagged far harder: FY26 was guided at $48–53m initially and printed $94.058m (+86% on the initial midpoint). Do not extrapolate that magnitude — it reflects first-year-public conservatism — but do not model to the guide either.

House FY27 estimate: $1,190m (+23.8%), from three convergent methods (Valuation §3.2). No consensus estimate was retrievable for comparison; Alpha Vantage returned its 25/day quota-exhaustion message.


8. Key metrics as disclosed — with their disclosure limits marked

Metric Value Frequency Limitation
Net dollar retention >110% (Q1 FY27, FY26, FY25, FY24) quarterly Floor, never a value. A fall from 118% to 111% is invisible.
Gross dollar retention >95% (FY26, FY25, FY24) annual only Floor, never a value.
Active Customers (>$10k annualised billings) ~10,800 annual only (2026-01-31) No quarterly series; logo growth untrackable intra-year
Customers >$100k annualised billings >2,000, >60% of billings disclosed once (2026-04-30) Not a recurring series
GTV $82.1bn FY26; $21.7bn Q1 FY27 quarterly The most reliable disclosed metric. Use as the primary driver.
Deferred revenue $19.0m quarterly Immaterial — monthly/transactional billing. Not a bookings proxy.
Seat / technician count not disclosed Subscription pricing is technician-linked but the count is never given
ARPU / pricing not disclosed No price increase disclosed in any post-IPO filing
RPO / backlog not disclosed Not applicable to a monthly-to-annual contract mix

9. Valuation inputs — the corrected set, for reuse

spot                78.40      (2026-07-28 close; latest print 2026-07-29 intraday 81.47)
shares_outstanding  95,397,579 (82,746,425 Class A + 12,651,154 Class B; 10-Q cover, 2026-05-31)
shares_diluted_wavg 95,003,992 (Q1 FY27 basic & diluted — identical, loss-making)
market_cap          7,479,170,194
cash                421,531,000
debt                0
net_cash            421,531,000
enterprise_value    7,057,639,194
revenue_ttm         1,014,097,000   (to 2026-04-30)
ev_sales_ttm        6.96x
gross_margin_ttm    70.9%
op_margin_ttm       -14.3%
op_margin_delta_yoy +13.3pp
growth_ttm_yoy      +24.1%
vol_252d            54.1%
adv_252d_usd        105,715,590
momentum_12_1       -33.6%

Do not use: CommonStockSharesOutstanding from XBRL (pre-IPO, 35,397,085, last tagged 2025-01-14) or any debt balance dated before 2026-01-31.